MECCSS Solutions

BOOST THE PRODUCTIVITY
OF YOUR TECHNICAL DEPARTMENT

Vortex is an Facility and Asset Management Software addressed to companies that have a Technical Support department with the main objective of repairing and maintaining equipment, optimizing their service and further organizing their technical department through the proper management of human resources with the use of mobile application.

It is an integrated program for managing projects and technical facilities, monitoring asset configuration, managing in-house and on-the-field technicians and for providing in depth statistics per client, technician and project.

BENEFITS

ECONOMIES OF SCALE

MAXIMUM EFFICIENCY

ECONOMIES OF SCALE

OVERALL VIEW

EFFECTIVE DECISION MAKING

EASY ACCESS

FEATURES VORTEX FSM
THAT MAKE IT UNIQUE

PROJECT MANAGEMENT

Comprehensive follow-up procedure for projects and tasks allowing for the immediate information and better organisation of the Technical Department.

ASSET MANAGEMENT

Detailed entry of products installed at each customer per category and subcategory and quick search.

TASK ASSIGNMENT PROCEDURE

Automated task assignment procedure to the most appropriate technician to ensure a quick and effective response.

WORK ORDER TRACKING

Easy tracking of scheduled visits in map view and colour-coded status indicators.

TECHNICIAN MOBILE APPLICATION

Electronic Visit Form with the customer's signature filled in using a mobile device or tablet, automatic update of the Back Office and delivery to the customer in PDF format.

CONTRACT & SLAs MANAGEMENT

Comprehensive view of customer contracts including the duration, value and type of contract.

MAINTENANCE PLANS

Maintenance plan creation and task monitoring in specific or custom time intervals

GUARANTEE MONITORING

Management of customer equipment guarantees and tracking of guarantees that require renewal.

RECURRING TASK MANAGEMENT

Management and supervision of recurring tasks, periodic checks and maintenance works to facilitate the Technical Department’s daily operation.

ROUTE MAP

Map view of all external appointments with optimal routing and a GPS navigation option.

LEAVE MANAGEMENT

Logging and tracking of staff leaves for a better allocation of resources.

REAL-TIME COMMUNICATION

Real-time exchange of information and data between technicians and the dispatcher.

INCOMING EMAIL MANAGEMENT

Management and archiving of the Technical Department's incoming emails in order to monitor the status of pending issues at all times.

TECHNICIAN CALENDAR

Calendar view of all planned and pending technician tasks on a daily, weekly and monthly basis.

EXTERNAL PARTNERS

Task execution by external partners with access only to the information on the assigned task.

PRODUCTIVITY STATISTICS

Various dynamic management reports to better evaluate results and draw useful conclusions.

CRM / ERP INTEGRATION

Integration with other systems (CRM, ERP) for a two-way data and information exchange.

CUSTOMER TICKETING PORTAL

Specialised portal in which customers can create a new ticket as well as monitor the progress of their requests.

KNOWLEDGE BASE

Access to company procedures and technical department manuals with an easy search feature.

USER ACCESS RIGHTS

Personalised access of users (username-password) to the information and processes relevant to them.

FUNCTIONALITIES

How Vortex FSM works

INDUSTRIES

THE IDEAL SOFTWARE FOR INDUSTRIES

FACILITY MANAGEMENT

HOME MAINTENANCE

INTERIOR FIT-OUTS

PROPERTY MANAGEMENT

AIR CONDITIONING &
HEATING SYSTEMS

SOLAR SYSTEMS

MEP SERVICES

CLEANING SERVICES

enelkistires

ELEVATORS

SECURITY SYSTEMS

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IT & NETWORKS

pest

PEST CONTROL SERVICES

tilepokoinonies

TELECOMMUNICATIONS

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PRINTING SERVICES

ELECTRICAL EQUIPMENT & SERVICES

iatrikos_eksoplismos

MEDICAL EQUIPMENT

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AUTOMATION SYSTEMS

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CONSTRUCTION SERVICES

fleet

FLEET MANAGEMENT -
PROOF OF DELIVERY

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VENDING MACHINES